Mark Mardell and complaints

Revisited. He's doing, again, what I consider to me model responses to complaints to the BBC. Lord knows they get a ton of them – when I was there on a quiet late shift I'd go through the listener logs on the intranet for a giggle. It's interesting to see how people can love and loath the same things, and enlightening. But it can get tiresome sometimes too, the things people complain about. I mean, I try to listen to six hours of radio a day, but I still
know I can't say "you didn't cover this"!

Anyway, well done as ever Mr Mardell.